Support & Help Center

How do subscriptions work?

ScoreGPT offers subscription plans that provide access to premium features:

• Subscriptions are billed through Apple's App Store (iOS) or Google Play (Android)
• Subscriptions automatically renew unless cancelled
• You can manage your subscription through your Apple or Google account settings
• Subscription prices and features may vary by plan

For specific subscription details, check the in-app pricing or contact us at info@scoregpt.app.

How do I restore purchases?

If you've previously purchased a subscription and need to restore it on a new device or after reinstalling the app:

1. Make sure you're signed in with the same Apple ID (iOS) or Google account (Android) used for the original purchase
2. Open the ScoreGPT app
3. Go to the subscription or settings section
4. Look for a "Restore Purchases" option and tap it

If you're having trouble restoring purchases, contact us at info@scoregpt.appwith your Apple ID or Google account email and we'll help you restore access.

How do I cancel my subscription?

You can cancel your subscription at any time. On iPhone/iPad:

1. Open Settings on your iPhone/iPad
2. Tap your name at the top
3. Tap "Subscriptions"
4. Find ScoreGPT and tap "Cancel Subscription"

On Android: open the Google Play app, tap your profile icon, then "Payments & subscriptions" → "Subscriptions", select ScoreGPT and tap "Cancel subscription".

How do I request a refund?

Refunds are handled by the store you purchased through. On iOS:

1. Visiting reportaproblem.apple.com
2. Signing in with your Apple ID
3. Selecting the purchase and requesting a refund

On Android, request a refund through Google Play support.

Alternatively, contact us at info@scoregpt.app and we can help guide you through the process.

How do I delete my account?

To delete your account and all associated data:

1. Email us at info@scoregpt.app with the subject "Account Deletion Request"
2. Include your user ID or email associated with the account
3. We will process your request within 30 days

Note: Make sure to cancel any active subscriptions before deleting your account.

The app is not loading predictions. What should I do?

Try these troubleshooting steps:

1. Check your internet connection
2. Close and restart the app
3. Update to the latest version from the App Store or Google Play
4. Restart your device
5. If the issue persists, contact us at info@scoregpt.app

How accurate are the predictions?

Our AI models analyze multiple factors to generate predictions, but no prediction system is 100% accurate. Predictions are for informational purposes only and should not be considered as guaranteed outcomes. Predictions are for informational and entertainment purposes only and should not be relied upon as guaranteed outcomes.

How do I report a bug?

If you encounter a bug or issue:

1. Email us at info@scoregpt.app
2. Include a description of the issue
3. Mention your device model and iOS/Android version
4. Include screenshots if possible

Can I request a new feature?

Yes! We love hearing from our users. Send feature requests to info@scoregpt.appwith the subject "Feature Request" and we'll consider it for future updates.